privacy policy

Please read our privacy policy carefully

This website is owned and operated by One Stop Q. In this Privacy Policy, “we”, “our”, and “us” refer to One Stop Q. By using this website, you agree to the terms set out in this Privacy Policy. This policy explains how we collect, use, store, and protect your personal information. We may update this policy from time to time. Continued use of the website will be taken as acceptance of any changes. Personal Information 1. We only collect personal information when you knowingly and voluntarily provide it. This may happen when you submit an enquiry, request help with an application, or contact us through the website. 2. We aim to handle all personal information in line with applicable South African privacy laws. How Your Information Is Used 3. Personal information is used only for the purpose for which it was provided, such as assisting with applications or responding to your enquiry. 4. We may keep copies of correspondence for record-keeping and backup purposes only. 5. Your information will not be used for unrelated purposes unless you give consent or the law requires it. Registered Users (If Applicable) 6. If registration or creating an account becomes available, we may collect details such as your name, contact information, and communication preferences. 7. Registration will always be optional and information can be updated through your profile if such functionality is offered. Disclosure of Information 8. We do not sell, rent, or share your personal information except in the following situations: ◦ Where you have given consent. ◦ Where it is necessary to complete the service you requested (for example, sharing details with trusted third parties who help deliver our service). ◦ Where required by law or to protect our rights, safety, or property. Security 9. We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access. 10. However, no data transmission over the internet can be guaranteed to be completely secure. You submit information at your own risk. 11. Once received, we make every effort to secure your information on our systems. 12. Staff and contractors who may access your information are required to maintain confidentiality. Information We Collect Automatically 13. IP Addresses: Our servers may collect your IP address for diagnostics and support. This information is anonymous and cannot identify individuals. 14. Cookies: We use cookies to improve your browsing experience, enhance site functionality, and maintain session security. Cookies do not store personal information and can be disabled in your browser settings if you prefer. GDPR (Where Applicable) 15. If you are accessing the site from within the European Union, we will manage your data in accordance with GDPR requirements. Access to Your Information 16. We take reasonable steps to ensure that any personal information we hold is accurate and up to date. 17. If you believe any information we hold about you is incorrect or needs updating, you may contact us to request a correction. External Links 18. Our website may include links to third-party websites. These sites are not controlled by One Stop Q. We are not responsible for the privacy practices or content of external sites. We recommend reviewing the privacy policies of any website before sharing personal information. Concerns or Questions 19. If you have questions about this Privacy Policy or have concerns about how your information is handled, please contact us. We take all feedback seriously and will do our best to assist.